C1Listeningભાગ 2
Sentence completion
ઑડિયો
પરીક્ષા ફોર્મેટમાં 2 વખત સાંભળવામાં આવ્યું
Complete the sentences with the information you hear.
શબ્દ મર્યાદા: NO MORE THAN THREE WORDS AND/OR A NUMBER
1રેકોર્ડિંગ R1
Alex says they prioritised ________ rather than response time.
2રેકોર્ડિંગ R1
Maya implies some quick replies mainly involved ________ to the customer.
3રેકોર્ડિંગ R1
To reduce irritation, they created a ________ that follows customers across channels.
4રેકોર્ડિંગ R1
The key principle Maya highlights is to ________ when speaking to customers.
5રેકોર્ડિંગ R1
Their plug-in signals a problem if a case is transferred more than ________.
6રેકોર્ડિંગ R1
Agents can spend up to ________ without seeking approval.
7રેકોર્ડિંગ R1
Instead of aiming to ‘delight’ customers, agents were told to reduce ________.
8રેકોર્ડિંગ R1
After the changes, escalations fell by ________ in six weeks.